S-TEC Corporation will no longer provide quotes or estimates. Repairs will not exceed 50% list value without contact from the Repair Station. A “not to exceed” repair value may be placed on incoming paperwork provided it is
no less than a minor repair price.
Domestic SRO’s are valid for 30 days. After 30 days a new SRO will be required.
International SRO’s are valid for 60 days. After 60 days a new SRO will be required.
Do not ship any components in until an SRO Number has been received from Support. Once you receive the SRO Number please include the SRO Number with any paperwork being sent in or on the box.
Packages arriving without an SRO will be returned at the owner’s expense.
NOTE: When requesting a loaner or exchange please note if after 30 days the article or core is not returned, the dealer account will be placed on hold (unless prior arrangements have been made with Customer
Placing the dealer account on hold will mean:
- No SRO numbers will be created
- No repairs will be shipped
- No new sales orders will be processed.
For any questions you may contact Customer Support at the following:
Phone: (817) 215-7600 Fax: (940) 328-0753